Display Based on the Act on Specified Commercial Transactions

Company Name
Kobayashi Shittou Inc.

Business Owner’s Name
Tsuyoshi Kobayashi

Business Owner’s Address
6, Midenomachi, Gifu City, Gifu Prefecture, 500-8182, Japan

Business Owner’s Contact Information, Business Hours, Shop Information, etc.
Business Hours: 10:30 AM – 4:30 PM
Closed: Every Thursday
Contact Email Address: info@kobayashishittou.com
Please note that it may take a few days to receive a response.

Selling Price
The selling price is the displayed amount (including tax).
Free shipping for purchases over 10,000 yen.（International shipping will incur an additional shipping charge.）

Payment Methods and Timing
Payment Methods: Credit Card (VISA, MASTER, and others), Convenience Store Payment, Bank Transfer are available.

“Convenience Store Payment” refers to a service where customers can pay at any convenience store in Japan after purchasing items from the online store. (*Payment fees are the customer’s responsibility.)

For Bank Transfers, shipments will be made after payment is confirmed. (*The customer is responsible for the bank transfer fees.)

Payment Timing: Payment is confirmed when the order is placed.

Pay ID Postpayment:

• Convenience Store: Payment is due by the 10th of the following month after invoicing. Payment fee: 350 yen (tax included)
• Direct Debit: Payment is automatically withdrawn from the designated account after invoicing. Payment fee: Free

Bank Transfer Payment (Payment must be made within 5 business days of invoicing):
Payment Fee: 360 yen (tax included)

Delivery Timing
We will ship your order within 5 days of receiving the request for delivery.
*Please note that since we also sell products in our physical store, there may be slight delays in stock availability. In such cases, we will inform you by email.

Returns Policy
Kobayashi Shittou accepts returns and exchanges for purchased products.
Please contact us within 3 days of receiving the item at:
info@kobayashishittou.com

Before returning or exchanging items, please contact us first. If the product can be exchanged, we will arrange for a replacement. However, if it is a one-of-a-kind item and no exchange is available, the order will be canceled.

For Returns Due to Customer Preference (e.g., size not fitting, item not as expected)
You may return the item within 3 days of receiving it.
Return shipping costs for customer preference returns will be borne by the customer.
Please note that the shipping cost we charged for delivery cannot be refunded.

For Returns Due to Product Issues
If the item is defective or damaged during shipping, we will promptly process a return or exchange.
Please contact us within 3 days of receiving the product at:
info@kobayashishittou.com
After completing the procedure, we will guide you on how to return the product.

Conditions Under Which Returns or Exchanges are Not Accepted

• If the return/exchange request is not made within 3 days of receiving the product
• If the product has been used
• If the product shows signs of use, such as food odors or stains, damage, or any condition that would hinder resale
• If the product’s packaging, instructions, tags, or accessories are damaged or lost
• If the product is returned using a method other than the one specified by us
• If food items like matcha have been opened
• If the order is marked as “non-returnable”